TREATING CUSTOMERS FAIRLY

• Treating Customers Fairly (TCF) is integral to our business practices.
• It is a core element in the way we behave and transact business, our commercial dealings always take full account of the principle of Treating Customers Fairly.
• We aim to provide full information to our clients covering the benefits, risks and costs of any product or service provided.
• Our intention is to inform in a clear, fair and not misleading way so that our clients can understand what they can reasonably expect from service and from any policy or plan they are buying.
• We aim to honour all commitments we make to our clients, if any dissatisfaction should occur we will investigate the underlying cause and take appropriate action whenever necessary.
• Our reputation is important to us, therefore, client satisfaction is vital and Treating Customers Fairly is implicit in all our dealings.